At ANNEA, we value your satisfaction and understand that circumstances may arise where you need to cancel an order. Please take a moment to familiarize yourself with our procedures.
To initiate the cancellation process, please contact our customer support team at cs@(425) 522-3132 as soon as possible. Our team will assist you in cancelling your order and provide you with any relevant information regarding your order status. If you have already received and processed payment for your order, we will process a refund to the original form of payment used at the time of purchase.
Refunds for Canceled Orders
If you successfully cancel an order before it is shipped, we will issue a full refund to your original method of payment. The refund processing time may vary depending on your financial institution and may take several business days to reflect on your account statement.
Please be aware that once an order has been processed for shipping, it is considered a final sale and cannot be canceled or modified.
Custom-Made or Personalized Items
Kindly note that custom-made or personalized items cannot be canceled once production has commenced. If you need to cancel such an item, please contact our customer service team at cs@(425) 522-3132 as soon as possible. If production has not yet begun, we will make every effort to accommodate your request and issue a full refund. However, if production is already underway, we regretfully cannot cancel your order.
In the event that you receive a damaged or defective custom-made or personalized item, please notify our customer service team within 48 hours of receiving your order. We will provide you with instructions on how to return the item for a replacement or refund.
If you need to modify an order that has already been placed, please reach out to our customer service team at cs@(425) 522-3132 without delay. We will make every effort to accommodate your request and modify the order before it is shipped. However, please note that once an order has been processed for shipping, modifications are not possible.
If you wish to add additional items to an order that has already been placed, we kindly ask you to make a separate order for the additional items. Unfortunately, we are unable to add items to an order once it has been processed for shipping.
If you have any further questions regarding order cancellations, modifications, or custom-made items, please do not hesitate to contact us.